Know who your advocates are. Rescue the ones at risk.
Most garage software tells you who your customers are. AutoChain tells you which ones are slipping away before they actually leave. The Client Advocacy Dashboard segments every customer automatically: Advocates visit regularly and spend consistently; Neutral Users are serviceable but inconsistent; At-Risk Users haven't been back in a while and are at real risk of going elsewhere. Your User Loyalty Index gives you a single number that tracks whether your customer base as a whole is getting more or less loyal over time. The Customer Recommendation Score measures how likely your customers are to refer new business — the single most important growth metric for an independent garage.
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From independent bays to multi-site groups — built for the way you work.
Get started freeEverything built-in, nothing extra
Every capability below is part of your AutoChain subscription. No hidden add-ons, no extra fees.
- Advocates, Neutral Users & At-Risk Users
- Client Advocacy Dashboard
- User Loyalty Index tracking
- Customer Recommendation Score
Up and running in minutes
No training course needed. Built for busy garages.
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Customers are scored automatically
AutoChain analyses visit frequency, spend and recency for every customer and assigns them to Advocate, Neutral or At-Risk automatically — no manual tagging.
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Review the advocacy dashboard
The dashboard shows the breakdown across your whole customer base so you can see at a glance how healthy your retention is.
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Act on At-Risk customers
Filter your At-Risk list and send a targeted reminder or offer. Bringing one lapsed customer back is worth far more than acquiring a new one.
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Track your scores over time
Watch your User Loyalty Index and Customer Recommendation Score month by month to see whether your retention efforts are working.
Ready to see Customer Intelligence in your garage?
The real impact on your garage
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Retain more customers
Knowing who is at risk before they leave gives you the chance to intervene. A timely reminder costs almost nothing and recovers real revenue.
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Measure what matters
The User Loyalty Index and Customer Recommendation Score give you concrete numbers to improve, not vague feelings about how the garage is doing.
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Grow through referrals
Understanding which customers are likely to recommend you lets you focus your relationship-building where it will have the most impact.
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Know your most valuable customers
Advocates spend consistently and refer others. Identifying them means you can reward them appropriately and make sure they stay.
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Act before customers leave
At-Risk customers are flagged before they stop coming, not after. A single well-timed message can bring a lapsed customer back for years.
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Turn customer data into revenue
Customer segmentation tells you exactly which customers to target with offers or reminders — so your marketing efforts go where they'll actually work.
Run your garage smarter from today
Join 70+ UK garages, from single-bay workshops to multi-site groups, already streamlining jobs, customers, MOTs and online bookings with AutoChain from £69.99/mo + VAT.
- Set up in minutes
- No long-term contract
- Cancel anytime