We're Here to Help
Have questions about AutoChain? Need support? Want to join our network? We'd love to hear from you.
Send us a message
support@autochain.co.uk
24-48 hour response
Based in Brighton
Brighton, East Sussex
United Kingdom
Frequently Asked Questions
How can I contact AutoChain?
You can contact AutoChain by phone on 01273 435890 (Monday to Friday, 9am–5pm), or by email at support@autochain.co.uk for general enquiries. For business enquiries email business@autochain.co.uk, and for partnership opportunities with garages and service providers email partners@autochain.co.uk. We are based in Brighton, East Sussex.
What support does AutoChain offer?
AutoChain provides comprehensive support for both drivers and service providers. This includes help with account setup and management, technical troubleshooting, guidance on using the service history and job management features, and general platform questions. Our support team typically responds to emails within 24–48 hours. For urgent matters, calling during business hours is the fastest option.
How do I join AutoChain as a garage or service provider?
To join AutoChain as a garage or automotive service provider, you can register online at autochain.co.uk/register — it takes just a few minutes. Alternatively, email partners@autochain.co.uk if you would like to discuss a partnership first. AutoChain supports independent garages, mobile mechanics, MOT centres, crash repair centres, windscreen specialists, detailers, and more across the UK.
Where is AutoChain based?
AutoChain is headquartered in Brighton, East Sussex, United Kingdom. We serve drivers and automotive service businesses across the entire UK, from London and Manchester to rural areas. Our platform works nationwide and all customer support is handled from our UK base.
How do I report a problem with my account?
If you are experiencing a technical issue or problem with your AutoChain account, email support@autochain.co.uk with a description of the issue and your account email address. Screenshots are helpful if the problem is visual. Our support team will investigate and respond within one to two working days. For billing questions, include your account details and the relevant invoice or charge.